CaseworkerTerrig House, Chester Street, Mold CH7

Citizens Advice FlintshirePlease see our website for the full job details – https://flintshirecab.org.uk/work-with-us/. How do I apply?. – please send your CV & Cover Letter (letting us know why you are the right person for this role) to:. recruitment@flintshirecab.org.uk (not via the ‘apply now’ button). Role Title:. Caseworker. Salary:. £26,421 – £28,770 per annum depending on experience. Location:. Hybrid – One of our offices in Flintshire (Mold or Connah’s Quay) 3 days in office and 2 days at home.. Contract type:. Permanent. Could you help people in Flintshire to resolve their debt issues?. About Us. Citizens Advice Flintshire (CAF) is a charity established in 1964, providing advice services on various community needs. It offers support on issues like benefits, debt, employment, discrimination, family, housing, immigration, and health. CAF advocates for legal and service improvements using individual cases. With main offices in Mold, Connah’s Quay, and Holywell, and multiple outreach locations, CAF offers assistance through phone and online platforms. Supported by funders like Flintshire County Council, the Welsh Government, and the National Lottery, CAF helped 9,461 people with over 50,000 advice issues in 2023/2024.. About the role. As a Debt Caseworker, your typical day would involve:. Interacting with clients, interviewing them and advising them on debt and money issues. Helping ensure urgent situations are handled promptly. Managing cases. Reviewing new referrals, maintaining detailed case records etc. Advocating for clients, preparing financial statements, calculating budgets, completing forms, drafting letters, and negotiating with third parties.. Attending supervision sessions, sharing what you’ve learnt with the rest of the team and learning from other team members on their cases. What we are looking for. To be successful in the role of Debt Caseworker you will:. Have a passion for supporting people and able to empathise with clients. Be able to use IT systems such as Word and Google Docs. Have good communication skills and an ability to negotiate. Be able to prioritise your workload to ensure those with the most urgent needs are supported first. What we offer. In return for your dedication and expertise, you will get. Holidays:. 33 days annual leave (including bank holidays). Pension scheme:. Up to 5% contributory pension.. Flexible working:. Family friendly working environment. We do our best to accommodate your preferred work style.. Learning & Development:. We offer comprehensive learning to support you in your current and future roles .. Wellbeing Assistance:. Access to mental health and wellbeing assistance.. Team Working:. Be part of our small passionate team dedicated to making a difference.. How to apply. The deadline for applications is. 9am, Tuesday 23rd July. To apply please send your CV and a covering letter outlining your experience and suitability for this role to: recruitment@flintshirecab.org.uk. At Citizen Advice Flintshire, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff and volunteers.. Job Types: Full-time, Permanent. Pay: £26,421.00-£28,770.00 per year. Benefits:. Casual dress. Company pension. Flexitime. Health & wellbeing programme. On-site parking. Sick pay. Store discount. Schedule:. Monday to Friday. Work Location: Hybrid remote in Mold, CH7 1EG